10 Best Call Transcription Software to Consider in 2025
Explore our comprehensive list of top 10 call transcription software in 2025. Compare features, pros, and cons to improve meeting documentation and decision-making.
Calls are at the heart of business communication. Sales teams negotiate deals, customer support teams resolve issues, and internal teams collaborate - all through conversations. But once the call ends, how much of that information is retained?
Businesses risk miscommunication, overlooked action items, and missed opportunities without a reliable way to document key points.
Research shows that people typically forget around 50% of new information within an hour, approximately 70% within 24 hours, and up to 90% within a week. That means important details such as customer feedback, deal specifics, and next steps can quickly fade and lead to lost revenue.
Call transcription software addresses this challenge by automatically converting spoken conversations into searchable text. AI tools make sure that every detail is captured, organized, and easily accessible.
If you are looking to improve accuracy and make the most of your business calls, here are the best call transcription software options to consider in 2025.
What is Call Transcription Software?
Call transcription software converts spoken audio into text by using advanced processing techniques. It analyzes the audio, extracts its wave function, and identifies the sounds produced. These sounds are then transformed into characters, which are combined into words using built-in algorithms.
To ensure accuracy, the software applies internal metrics to evaluate word combinations and determine the most likely transcription based on language patterns.
Top 10 Call Transcription Software in 2025
Software
Type
Category
Top Features
MeetRecord
Agentic Revenue Intelligence Platform with Transcription capabilities
SMBs, early mid-sized businesses, and mid-sized businesses
Record, transcribe, and summaries sales calls in a segmented way
Otter
Meeting Documentation Tool
SMBs, early mid-sized businesses, mid-sized businesses, and enterprise businesses
Real-time transcription, AI-generated summaries
Fireflies.ai
Meeting Summarization
SMBs, early mid-sized businesses, mid-sized businesses, and enterprise businesses
Accurate transcription, AI summaries
MeetGeek
Automated Notes
SMBs, early mid-sized businesses, mid-sized businesses, and enterprise businesses
Automated recording and transcription
Rev
Transcription Service
SMBs, early mid-sized businesses
High transcription accuracy
Verbit
Professional Transcription & Captioning Tool
SMBs, early mid-sized businesses, and mid-sized businesses
Accurate, searchable transcripts
Sonix
Multilingual Transcription Software
SMBs, early mid-sized businesses, mid-sized businesses, and enterprise businesses
Fast transcription, supports 53+ languages
Notta
Multi-Purpose Transcription Tool
SMBs, early mid-sized businesses, mid-sized businesses, and enterprise businesses
Multilingual transcription
Google Cloud Speech-to-Text
Cloud AI Service
SMBs, early mid-sized businesses, mid-sized businesses, and enterprise businesses
Real-time transcription, 125+ language support
Fathom
Automated Meeting Recap
SMBs, early mid-sized businesses, mid-sized businesses, and enterprise businesses
AI-generated summaries
1. MeetRecord
With MeetRecord, sales leaders can spot patterns in successful deals, refine coaching with data-backed feedback, and accelerate rep onboarding through real-world call insights.
Its advanced AI capabilities make it easy to search, highlight, and extract key moments from conversations, ensuring teams stay aligned and continuously improve their sales execution.
By turning every call into a learning opportunity, MeetRecord empowers teams to make informed decisions, optimize deal strategies, and drive predictable revenue growth.
Pricing:
MeetRecord provides customized pricing tailored to your business's unique requirements and size. For more details and a personalized quote, please schedule a demo.
Pros:
The software automatically records meetings scheduled on the calendar, which eliminates the need to remember to start the recording manually.
Provides summaries of calls to quickly review key points without having to replay the entire recording.
The snippet feature helps users extract and share relevant portions of recordings in a clean and focused manner.
Integration with CRM systems helps with call summaries and notes to be automatically synced.
For organizations that require training and onboarding, MeetRecord’s library of recorded meetings is helpful for new team members to get up to speed.
Cons:
Not for an individual contributor.
Not a right fit if you are just looking for a transcription solution.
Testimonial:
“We have been using MeetRecord for several months now and it is helpful in more ways than one. The first way we use it is to watch our sales calls, like watching Game Day footage, to see how we perform and where we can shore up the process. Some of the other features we use and appreciate are the Call Scoring, Deal Health Monitor, and AI Recap/Summary of the calls.”
Otter captures and transcribes meetings, audio, and video content across various platforms.
Its OtterPilot feature records and transcribes virtual meetings in real-time on Zoom, Google Meet, and Microsoft Teams while also generating summaries.
Users can upload audio or video files to the web or mobile apps for transcription, including files from YouTube and Dropbox.
Otter supports exporting transcripts in multiple formats, including subtitles (SRT) for video captions.
Pricing:
Plan
Price
Key Points to Note
Basic Plan
Free
Ideal for SMBs looking for basic transcription features. It includes 300 monthly transcription minutes.
Pro Plan
$8.33 per user/month
Ideal for early mid-sized businesses needing more advanced tools. It offers 1,200 monthly transcription minutes, speaker tagging, shared custom vocabulary, and advanced search options.
Business Plan
$20 per user/month
Ideal for mid-sized businesses requiring higher productivity. It includes 6,000 monthly transcription minutes, unlimited audio or video file transcriptions, and admin features such as usage analytics and prioritized support.
Enterprise Plan
Custom Pricing
Ideal for enterprise organizations with complex requirements. It offers advanced security features, custom deployment options, and additional tools like automated sales notes and compliance controls.
Pros:
Otter.ai is user-friendly and simple to set up, which makes it accessible even for those who are not tech-savvy.
The live transcription feature helps users to follow conversations as they happen, which is particularly helpful during meetings.
Automatic summaries generated by AI save time and provide concise overviews of meetings and discussions.
Otter.ai automatically captures screenshots of shared screens during calls to add visual context to transcripts.
Users can search for specific keywords in past transcriptions to retrieve important information quickly.
Cons:
While the transcription accuracy is generally high, errors can occur, especially in noisy environments or with multiple speakers.
Slow internet speeds can impact the quality of live transcription or lead to dropped recordings.
Testimonial:
First I used to take hand written notes or use to listen the recordings of the meetings for creating MOM, but not anymore. Recently I came across Otter.ai through one of my colleague and since then my workload regarding MOM and all has become very easy.It takes the whole points and at the end gives you a short summary regarding the whole meeting. ANd it was very easy to integrate and implemnet in my team. We use it in all the meetings for the notes.
Fireflies automate note-taking and transcription for voice conversations. It integrates with major video conferencing platforms like Zoom, Google Meet, and Microsoft Teams for transcription of meetings.
Users can also upload audio files in formats like MP3 and WAV or use its Chrome recorder for live recording.
Fireflies support over 90% transcription accuracy across various industries and accents, with additional language support for Spanish, French, Portuguese, and Italian.
Its smart search and topic tracking features help users quickly find keywords, themes, and custom topics such as pricing or competitor discussions.
Collaboration is simplified with tools like soundbite sharing, time-stamped comments, and reactions. Transcripts and audio can be embedded into platforms like Notion, Medium, and Salesforce for easy access.
Pricing:
Plan
Price
Key Points to Note
Free Plan
Free
Ideal for individuals with unlimited transcription, limited AI summaries, and 800 minutes of storage per seat.
Pro Plan
$10 per seat/month
Ideal for early mid-sized businesses needing unlimited transcription and AI summaries, 8,000 minutes of storage, advanced features like AI apps, expanded summaries, keyword tracking, and CRM integrations.
Business Plan
$19 per seat/month
Ideal for mid-sized businesses. It offers everything in the Pro Plan plus unlimited storage, video meeting capture, team analytics, unlimited private channels, and API access.
Enterprise Plan
$39 per seat/month
Ideal for large organizations, it includes all Business Plan features, along with custom data retention, onboarding programs, private storage, SSO, HIPAA compliance, and dedicated support.
Pros:
Fireflies.ai provides extremely accurate transcriptions and captures over 95% of spoken words, even in scenarios where speakers mumble or use unclear phrasing.
The tool provides AI summaries and action item extractions, which makes it easier for users to review meeting highlights and prioritize tasks without manually sifting through notes.
The Chrome extension helps users with real-time transcription during meetings.
Fireflies.ai’s recording and summarization features are easy to integrate into regular meetings, even for teams that are new to the tool.
It helps users share meeting recordings and notes with attendees and provides instant post-meeting follow-up and documentation.
Cons:
The process of organizing and naming recordings within the app is cumbersome, which makes it difficult to keep transcripts systematically arranged.
Downloading meeting materials, such as transcripts, summaries, and audio, requires multiple steps instead of a simple "download all" option.
Testimonial:
Firefiles.ai allows me to be fully engaged in my meetings. In addition to providing a transcript and analytics (questions, action items, etc), but also allows me to get answers faster by allowing queries and analytics across meetings.
MeetGeek automates the recording, transcription, and summarization of virtual and offline conversations.
Supporting platforms like Zoom, Google Meet, and Microsoft Teams, it records meetings with audio, video, and screen sharing while providing timestamps and speaker identification.
Users can transcribe MP3 and MP4 files or offline discussions via the mobile app. MeetGeek delivers automated summaries with key highlights, action items, and searchable transcripts to save time and improve productivity.
Pricing:
Plan
Price
Key Points to Note
Basic Plan
Free
Ideal for SMBs starting out. It includes 5 hours of transcription per month, 3 months of transcript storage, and 1 month of audio storage.
Pro Plan
$15 per user/month
Ideal for early mid-sized businesses. It offers 20 hours of transcription per month, 1 year of transcript storage, and 6 months of video storage.
Business Plan
$29 per user/month
Ideal for mid-sized businesses. This plan includes 100 hours of transcription per month, unlimited transcript storage, and 12 months of video storage.
Enterprise Plan
$59 per user/month
Ideal for large organizations with extensive transcription needs.
Pros:
MeetGeek.ai simplifies meeting management by automatically transcribing and summarizing meetings.
The summaries generated are professional and concise, which makes it easier to understand meeting outcomes at a glance.
Transcription accuracy is high, even with features like timestamped summaries for precise context.
The ability to export transcriptions and summaries helps users to share or store meeting data for future use.
Cons:
Users cannot start transcription during a meeting unless it was pre-scheduled, which limits its flexibility in spontaneous situations.
Some users find the transcription accuracy for certain languages, such as Dutch, to be less reliable compared to English.
Testimonial:
I have used MeetGeek for a week or so. It is easy to use, I get the transcription and I can export it. The summary is really good and it is easy to get the assistant to be in the meetings I mark before. As the Assistant enters by its own in the meeting, I don't have to remind that I have to switch it on. And I get to the important part. Easy of implementation.
Rev records, transcribes, and analyzes speech to help teams across industries capture and extract actionable insights from audio content.
It offers unmatched transcription accuracy for users to turn hours of audio into key quotes, summaries, and actionable insights in seconds.
With enterprise-grade security, including HIPAA compliance for enterprise plans and SOC 2 Type II certification, Rev ensures that sensitive data remains protected.
The Rev mobile app helps users record and transcribe content on the go, which makes it easy to capture interviews, meetings, and ideas from anywhere.
Pricing:
Plan
Price
Key Points to Note
AI Transcription
$0.25 per minute
Ideal for SMBs with basic transcription needs. Offers AI transcription at a lower price.
Human Transcription
$1.99 per minute
Ideal for businesses needing 99% accuracy with fully formatted transcripts, delivered within 12 hours or less.
Pros:
Transcriptions provided by Rev are generally highly accurate, even from recordings with less-than-ideal quality, such as VOIP calls.
Rev offers a reliable solution for qualitative research, as it quickly delivers accurate transcripts of focus groups and in-depth interviews.
For users with tight deadlines, Rev's quick turnaround time helps alleviate the pressure of last-minute transcription needs.
Cons:
Some users would like Rev to improve its support for Safari browsers, as the platform is currently optimized for Chrome, which impacts user experience for those using other browsers.
There are occasional variations in transcription quality, especially when a large number of documents are transcribed at once, which makes consistency a concern.
Testimonial:
I like Rev's fast turnaround and very accurate transcriptions. I was tired of using the AI-generated transcription services that got my intent wrong. If I had to guess, my transcriptions ARE 99% accurate.
Verbit offers professional video and audio transcription services. It provides highly accurate, searchable transcripts of meetings, events, and recorded videos for easy referencing.
They support integrations with over 20 popular platforms, including Zoom, YouTube, Vimeo, Google Drive, and AWS.
With automatic transcription solutions that ensure up to 99% accuracy, Verbit complies with ADA guidelines and other industry requirements. Custom formatting options are available, including PDF, Microsoft Word, CSV, and more.
Pricing:
Plan
Price
Key Points to Note
Pay As You Go
$1.48 per minute
Ideal for individuals or one-off projects. Offers transcription with 99% accuracy and delivery time guarantee.
Business Accounts
$1.48 per minute
Ideal for organizations with ongoing needs. Includes additional features to support teams.
Pros:
Verbit provides excellent customer support, with users praising its responsive team for helping with technical issues and inquiries.
The service is accurate, offering 99% transcription accuracy for various needs.
Verbit helps institutions comply with 508 standards for live captioning.
The integration of both live and post-production transcription services ensures comprehensive coverage for educational institutions.
Cons:
The billing system charges for the entire length of the video, including periods of silence, which some users feel is unfair.
Some users note that Verbit's transcription service can have occasional accuracy issues, particularly with complex or specialized content.
Testimonial:
Verbit provides excellent transcription and audio description services. Their turnaround time is prompt, their customer service is responsive, and their services are highly affordable. I've encountered a high level of accuracy with the resulting product, and the video platform they use is intuitive.
Sonix is an advanced transcription service that automates the process of converting audio and video content into text.
It offers fast, accurate transcription with a high level of precision, supporting over 53 languages. Sonix’s platform helps users to edit, search, organize, and share transcripts from any device.
Pricing:
Plan
Price
Key Points to Note
Standard Plan
$10 per hour
Ideal for SMBs offering pay-as-you-go transcription with fast, accurate transcription.
Premium Plan
$5 per hour + $22 per user/month
Ideal for early mid-sized businesses needing advanced features, supporting over 53 languages and offering an 'SEO Player' feature.
Enterprise Plan
Custom Pricing
Ideal for enterprise businesses with high-volume transcription needs and custom features.
Pros:
Sonix is highly accurate in transcribing speech to text, even with recordings that have background noise or unclear speech.
Sonix supports multiple file types for export, including various subtitle formats.
It provides a feature-rich editor that syncs audio/video with the transcription for easy review and editing of the text.
Sonix offers an 'SEO Player' feature that displays transcriptions beneath videos, keeping them synchronized without manual intervention.
Cons:
Does not include the ability to upload video files directly for transcription.
Its pricing is per hour, which some users find expensive compared to other transcription services.
Testimonial:
The interface is really easy to use – really clean and simple. Best of all, the service is really fast and the transcriptions (while not always perfect) are really close.
Notta is an AI transcription tool to simplify the process of converting audio and video content into text.
It supports transcription in 58 languages with up to 98% accuracy, which makes it a versatile solution for global audiences.
Notta can handle both audio and video files, as well as live speech, and can process these files quickly to turn lengthy recordings into transcriptions in minutes.
Pricing:
Plan
Price
Key Points to Note
Free Plan
Free
Ideal for SMBs just getting started with transcription.
Pro Plan
$14.99 per month (or $9 per month when billed annually)
Ideal for early mid-sized businesses needing transcription in 58 languages with up to 98% accuracy.
Business Plan
$27.99 per month (or $16.67 per month when billed annually)
Ideal for mid-sized businesses requiring more control and support.
Enterprise Plan
Custom Pricing
Ideal for enterprise businesses requiring advanced security, control, and support.
Pros:
The transcription quality is high, with users highlighting that it captures even nuanced speech, including accents like British English and heavy southern accents.
The transcription process seems to improve with each pass, which leads to relatively high accuracy compared to other transcription services.
Users appreciate the automatic transcription of meetings, which saves time by eliminating the need for manual note-taking.
Ability to edit the transcriptions and fix any errors.
Users can export transcriptions to platforms like Slack.
Cons:
The transcription service sometimes struggles with identifying different speakers, which affects the clarity of the transcriptions.
The system occasionally requires manual intervention to add meeting links, which disrupts the experience.
Testimonial:
Very good quality transcription. British English is picked up well. And it seems the model does a few passes to understand the context and retranscribe. Because of that assumed functionality, the output quality is relatively high compared to other transcriptions.
Google Cloud Speech-to-Text is a top AI transcription tool that supports real-time audio-to-text conversion in over 125 languages. With customizable models, it processes large volumes of data with minimal latency.
Pricing:
Plan
Price
Key Points to Note
Standard Model
$0.006 per 15 seconds of audio
Ideal for SMBs and smaller teams needing basic transcription with high accuracy.
Premium Model
$0.012 per 15 seconds of audio
Ideal for mid-sized businesses or organizations requiring more advanced features, including customizable models for specialized needs.
Pros:
Highly reliable for transcription, especially with clear audio and various languages or accents.
It’s an easy-to-use tool, even for beginners, with minimal learning required.
Helps users to transcribe in multiple languages, which benefits those working with international clients or teams.
Cons:
Requires a stable internet connection to function, which is a drawback in certain environments, particularly those with poor internet access.
Several users note that audio quality and background noise can negatively impact transcription accuracy.
Testimonial:
Google cloud speech to text helped me with few things. It has cut down time I spend transcribing a lot, giving me more time to work on writing and editing material. with accurate transcription that can be translated into many languages.
Fathom automatically records, transcribes, summarises, and highlights key moments from meetings. The tool is particularly useful for those who want to focus on the conversation without worrying about taking notes.
It provides AI-generated summaries within 30 seconds after a meeting ends and integrates with CRMs to automatically sync summaries and tasks.
Pricing:
Plan
Price
Key Points to Note
Premium Plan
$15 per user/month
Ideal for SMBs with basic transcription needs.
Team Edition
$19 per user/month
Ideal for early mid-sized businesses needing advanced collaboration features.
Team Edition Pro
$29 per user/month
Ideal for mid-sized businesses needing even more advanced transcription features.
Enterprise Plan
Custom Pricing
Ideal for enterprise businesses with tailored transcription features and pricing.
Pros:
Ability to automatically generate accurate meeting summaries and action items. This feature helps users stay organized and on top of tasks, often without the need to take notes themselves.
Fathom can summarize long meetings quickly, which saves time and helps participants focus on the conversation instead of worrying about capturing every detail.
Integrates with popular meeting platforms like Zoom, Microsoft Teams, and Google Meet. This integration helps users to easily record, transcribe, and generate summaries during calls without disrupting the meeting flow.
Cons:
Some users reported that the transcripts could be difficult to understand, especially when they were automatically generated in languages like Dutch, even though the meeting was conducted in that language.
Their pricing model, which charges per user, can be expensive for larger teams.
Testimonial:
I love Fathom because it was so easy to implement and integrate in to my Zoom call attendances. It records automatically and always includes a summary, description, transcript and recording. It was a breeze to work out how to use. When I had a few initial issues I found that "support" answered and helped me quickly and made it easy to remedy if it was on my end. I was using it frequently at first, but now I use it for every zoom call because I have come to trust it and can count on it doing what I want and expect.
Key Features to Look for in Call Transcription Tools
Accuracy Level: One of the most important factors to evaluate is the call transcription tool’s accuracy. Ensure it can reliably capture exact data for better readability and understanding. Testing various providers is necessary to identify the most accurate option.
Cost: Look at the pricing structures to determine affordability for your business. Options include tiered subscriptions or pay-as-you-go arrangements. While inexpensive services seem appealing, investigate why their rates are low to ensure quality isn’t compromised.
Ease of Use: Choose a tool with a user-friendly interface that simplifies uploading, managing, and retrieving transcripts. Features like drag-and-drop feature and file management improve accessibility and save time.
Language Support: Look for tools that support multiple languages, especially if your business operates in diverse markets. Multilingual features help expand your reach and improve communication with global audiences.
Privacy and Security: Security is important, as transcriptions involve sensitive information. Ensure the provider prioritizes data protection through encryption and confidentiality agreements. Verify that data is secure during transfer, processing, and storage to prevent data leaks.
Customization Options: Each transcription task is unique, so flexibility is important. Look for tools that allow you to customize settings such as speaker identification, punctuation preferences, and formatting styles. This ensures the output meets your specific requirements.
Integration with Other Tools: Integration with other software, such as Microsoft Office, Google Workspace, project management tools, or video conferencing platforms, will simplify your workflows and improve productivity.
Benefits of Using Call Transcription Software
Accessibility: Transcriptions make audio content more accessible, especially for team members with hearing impairments or those who prefer text-based formats.
Accuracy and Precision: Advanced transcription software delivers highly accurate text and reduces the chance of misinterpretations.
Regulatory Compliance: For businesses in regulated industries, transcriptions help meet compliance requirements by providing clear records of communications.
AI in Transcription Tools: Modern tools use AI for improved transcription accuracy, faster processing, and features like speaker identification or keyword highlighting.
Automatic Transcription: Automated transcription saves time by converting conversations into text in real time or shortly after the call.
How to Choose the Right Call Transcription Software for Your Business?
Accuracy and Precision: Look for software that delivers high-quality transcripts with minimal errors, especially if you handle sensitive or technical conversations.
Cost: When evaluating transcription tools, consider your budget. Some solutions offer tiered pricing, with basic plans covering important features and premium plans including advanced capabilities.
Language Support: Ensure the software supports all relevant languages if your business communicates in multiple languages. If regional accents or dialects are important to your operations, check for their availability.
Automated Speech Recognition (ASR): ASR technology provides real-time or near-instant transcripts. Verify that the software’s ASR engine is up to date in recognizing natural speech, even in noisy environments.
Manual Transcription Option: Some software includes manual transcription services for greater accuracy in complex recordings. This is useful for critical business discussions or legal documentation.
Ease of Use: The software should be user-friendly. Complicated tools will slow down your team’s productivity, so prioritize platforms with a clean interface.
Integration with Other Software: Check if the transcription software integrates with tools you already use, such as CRM systems, project management software, or communication platforms.
Conclusion
Transcribing meetings for your team has a major advantage in improving efficiency and productivity.
Meeting transcription software helps teams generate clear and concise meeting outcomes, automates the assigning action items, and helps participants skip meetings they can access asynchronously. It also makes onboarding future employees easier.
However, the value of transcription software depends on the quality of the meetings themselves.
It's important to support meetings with the right tools for maximum benefit. MeetRecord ensures that every meeting is well-organized and productive to help you get the most out of each meeting transcript.
Frequently Asked Questions
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