Overview

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RingCentral is a leading cloud-based communication platform designed to help businesses manage calls, meetings, and customer conversations efficiently. By integrating RingCentral with MeetRecord, you can automatically sync your call recordings, gain actionable insights, and optimize your sales and customer service strategies. This integration centralizes all your RingCentral call data within MeetRecord, providing an easy way to manage and analyze your interactions.

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What Can This Integration Do?

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Automatic Call Sync:

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Automatically sync all your RingCentral call recordings into MeetRecord, allowing for easier tracking and comprehensive analysis.

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Transcripts:

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Convert RingCentral call recordings into accurate transcripts, making it easy to review conversations and highlight important moments.

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Conversation Intelligence:

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Gain deep insights from your RingCentral calls using MeetRecord’s AI, analyzing metrics like talk-to-listen ratios, keywords, customer sentiment, and more.

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Call Summaries:

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Generate detailed call summaries, highlighting key points, action items, and next steps to improve follow-ups and ensure nothing is missed.

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Performance Coaching:

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Leverage insights from RingCentral call recordings to provide targeted coaching for your teams, improving performance and enhancing customer engagement.

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How to Integrate RingCentral with MeetRecord

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Enable Call Recording in RingCentral:

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Ensure that call recording is enabled within your RingCentral account by following the relevant steps in RingCentral’s documentation.

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Create API Key in RingCentral:

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To generate an API key for RingCentral, follow the instructions available in RingCentral’s API documentation.

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Connect RingCentral to MeetRecord:

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1. Log into your MeetRecord account.
2. Navigate to the Integrations page and find RingCentral under the list of integrations.
3. Click Connect and paste the API key generated from RingCentral.

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Important: Each user must generate their own API key from their RingCentral account for the integration to work smoothly.

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That’s It!

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Your RingCentral calls will now automatically sync with MeetRecord, providing you with actionable insights to refine your sales and support strategies.

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Need Assistance?

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If you need any help or have questions, feel free to reach out to us at support@meetrecord.com