Here, we take a look at the Top 7 Gong.io alternatives, and which one you should choose based on your specific needs.
Gong.io has been one of the top companies in the Revenue Intelligence or Conversational Intelligence market over the last 5 years. Its defining features are the detailed transcribing and intelligence platform. In execution, it has to be said that Gong.io has done a great job of consistently finding new ways to derive deal intelligence from conversational data.
However, post-2020, the market for conversational intelligence has grown exponentially, with companies and departments of all sizes increasingly using video communication tools like Zoom and Teams. This has powered the growth of better and innovative solutions – from pure transcribing tools to smarter and intelligent tools that are cost-effective – further bolstered by the increasing popularity of remote working.
This has resulted in growing companies and enterprises questioning if Gong.io satisfies all their requirements. A growing start-up or mid-market company is a complex organization requiring a quick scale in processes while still keeping costs in mind. So, if you are a start-up or a mid-market company looking to find better conversational intelligence tools let’s guide you with all your options.
Why are Gong.io alternatives required?
Before jumping into the various Gong.io alternatives available in the market, we need to first understand the areas we find Gong.io lacking in. This will allow us to evaluate whether the alternatives actually offer solutions for those specific problems.
1. Expensive
Gong.io’s per-user rates range from $150 to $200 per user. And add to that the compulsory base price.
The total cost is $5,000 (Base price)+ $1,800 to $2,400per user/year minimum + $5,000 (Support + Services price).
These costs are overly high as they were one of the first ones to enter the market. It might need to price this high because as Gong.io has scaled, numerous full-time employees have been added to its payroll. This has likely resulted in the ballooning of overheads.
Most growing companies and enterprises are cost conscious and need to achieve growth affordably in today's times.
Moreover Gong.io charges for 3 years upfront for most companies. This is big red flag for most companies which need more flexible payment terms like half-yearly, quarterly or monthly.
Calculate ROI for Revenue Intelligence solution such as Gong
2. Rigid structures
Though it has been portrayed as a scalable solution for businesses of all sizes, Gong.io has rigid features. There is a strong reluctance to customize the software to solve your needs.
Further, there is no room for a decreased cost even if a long-term commitment is offered.
3. Poor Support
Gong.io’s customer support has been criticized often. Right from the initial hiring discussions, Gong.io requires multiple touch-points with their get started with the product. As a growing business, you need to work with a partner, not an external entity.
Your decision
Are you looking for high-quality features offered by Gong.io, but at the right price? If yes, we think it might be a good idea for you to just hop on a call with us right away, rather than continuing with this article. If you prefer to share your requirement through a form so that we can reach out to you with a plan, you can share it here.
Top 7 Gong.io Alternatives for Sales and Revenue Intelligence
Now having understood the shortcomings of Gong.io, let’s explore the alternatives that you can opt for. If you are searching for Gong.io alternatives, you are already just looking for a cost-effective conversational intelligence tool.
However, since this could also just be the initial part of your search, we will detail solutions for all use cases. Depending on your requirements, there are various platforms to consider. These range from established names such as Chorus.ai and Salesloft, to newer sites like Avoma.
These are the top 7 Gong.io alternatives to enable conversational intelligence:
1. MeetRecord v/s Gong.io
- MeetRecord’s platform is used by top-notch growing companies and enterprises, earning quality reviews and was rated as Ease of Use, Best Implementation, High-Performer (4.8 stars) by G2 for both Winter & Fall '24.
- The platform has 50+ integrations ready not just for Salesforce, but also for newer CRMs like Hubspot, Pipedrive and dialers like CallRail, Dialpad, Salesloft, Aircall.
- End-to-end Coaching automation using AI - The platform creates personalized coaching initiatives for your teams and scores all the calls immediately. This also takes any bias out of the system and helps automate performance management.
- Deal Health monitoring and recommendations - The solution gives pin-pointed recommendations for closing deals faster after analyzing patterns from successful call and email conversations.
- Enterprise grade security - SOC 2, GDPR, ISO, HIPAA, CCPA, compliant.
a. How does it compare to Gong.io?
- With a strong focus on customer satisfaction, MeetRecord promises round-the-clock support, with a dedicated support manager, throughout the engagement.
- MeetRecord is more flexible to accommodate customizations that are necessary to get the work done
- Being AI First, MeetRecord has advanced AI features like Adaptive Deal Intelligence, Automated Sales Coaching, AI Sales Role Plays and mock calls, realtime Revenue Forecasting, and more.
- MeetRecord’s per-user price ensures a 2.2X better ROI for the same quality of features.
b. How much does it cost?
- You can get started with a free-trial. The pricing quite flexible and depends on the volume and features requested. View Pricing page
Related: Gong vs Chorus vs MeetRecord: Which is Better?
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2. SalesLoft v/s Gong.io
SalesLoft is the complete sales enablement platform for revenue teams to execute, coach, and gain insight throughout the deal cycle, at every stage. Orchestrate every email, call, meeting, and customer interaction. Automatically track and log your tasks, activities, and engagement data to your CRM. Let your teams focus on selling, your managers on coaching, and your operations and leaders on strategy.
a. How does it compare to Gong.io?
- Salesloft is not one of the like-to-like Gong.io alternatives, since conversational and revenue intelligence is not their core focus.
- However, if you are looking for a tool that does everything from sales enablement to sales coaching, then Salesloft is a good option.
b. How much does it cost?
- Since Salesloft does so much more from sending emails, scheduling cadences, to engagement, a single license would cost you $100 -150 depending on scale and modules.
Related : Salesloft alternatives
3. Chorus.ai v/s Gong.io
Chorus.ai is an AI conversation intelligence cloud platform for the sales team that can transform conversations into data and insights.
a. How does Chorus.ai compare to Gong.io?
While Gong.io calls itself a revenue intelligence tool, Chorus.ai aligns more with conversational intelligence.
If you go deeper, Chorus uses AI better to derive analytical data and provide visibility to the manager. Gong focuses more on actionable people and deals intelligence with better CRM integration.
Both are complex built with a sharp focus on the enterprise target.
b. How much does it cost?
Starting cost for Chorus.ai is around $1200 per user/year.
Related: Gong vs Chorus vs MeetRecord: Which is Better?
4. Execvision.io v/s Gong.io
As per their website, ExecVision is purpose-built to drive human behavior change. It achieves this by unlocking valuable conversation insights to drive better decision-making and improve performance.
a. How does it compare to Gong.io?
Execvision provides a generic conversational intelligence tool that can be used by Customer Success, QA, and product teams as well.
It is built from an organization’s point of view for internal communications rather than just revenue intelligence.
b. How much does it cost?
Starting cost for Execvision is around $1200 per user/year. However, this price is subject to factors like negotiation and deal sizes
Looking for a comparison guide ? you can find it here
5. Wingman v/s Gong.io
Wingman listens to sales calls, and in real-time tells reps what to say, to close more deals. Customers use Wingman for real-time assistance and to coach sales reps. It helps reps with things such as competitor battle-cards, cue cards for objection handling and to bring up relevant talking points for every product feature.
a. How does it compare to Gong.io?
While Gong.io is focused on post-meeting intelligence for people and deals, Wingman does a lot of real-time assistance for sales coach reps.
Cue cards right at the time of the meeting can help provide the right information to accelerate the deal.
b. How much does it cost?
Pricing starts around $500 per user/year.
6. Avoma v/s Gong.io
Avoma is an intelligent meeting assistant for business people to automate some of the common tasks required for any business meeting.
a. How does it compare to Gong.io?
Avoma positions itself as a meeting assistant and a note-taking tool. The intelligence and integration with CRM are less when compared to Gong.io
If you are looking for a basic note-taking tool that does itsuse casel and is extremely easy to use, then Avoma is a great option.
b. How much does it cost?
Avoma has a free plan, however, it is a good option for personal use only because of the limited features. For pro features like summarization and collaboration, you would end paying around $200 per user/year. There are tighter restrictions around meeting and recording duration for transcription.
7. Fireflies.ai v/s Gong.io
Fireflies.ai focuses on two key objectives. The first objective is recording and transcribing voice conversations. Next, Fireflies wants to plug your voice data into other applications, helping its customers automate data entry, task creation, and more.
a. How does it compare to Gong.io?
Fireflies positions themselves as a recording and data-entry tool. It lacks the extra features centered around intelligence, people, and deal intelligence in particular.
However, if your requirement is quite basic - like a simple recording and transcribing tool, then Fireflies.ai is a good option to consider.
b. How much does it cost?
Firelfies.ai has a free plan, however, it is a good option for personal use only because of the limited features. For pro features like custom vocabulary and topic tracking, you would end paying around $200 per user/year.
Related: Otter.ai vs Fireflies.ai vs MeetRecord.com: Which is best?
Which Gong.io alternatives are the best for you?
As you can see, there are many tools for conversational intelligence. Each one is different and differs in its value proposition. Ultimately though, the choice will be decided by defining what your specific needs are. It is important to consider what each platform offers and go with the one that is best suited for your specific requirements.
Based on your use-case, these are ones to consider:
A) If you want to maintain Gong.io’s quality, but want a lower price
- MeetRecord and Avoma are excellent choices if you want to maintain the high-quality standards of Gong.io, but want the features at a more affordable price.
- They offer robust features around people and deal intelligence.
B) If speed is key, and you need to get started faster
- Again, the best alternatives to get started faster are MeetRecord and Fireflies.
- With a blazing fast starting time and super-responsive service, you’ll be able to get started on your project within a period of 1 or 2 days.
C) If you don’t want to spend any money
- If you don’t want any costs incurred and would prefer to use the tool yourself, Fireflies and Otter.ai would be the ones to go for.
- However, there will be limitations to features and recording for fair use of the platform.
D) If you need a flexible and customization solution
- If you don’t want any costs incurred and would prefer to use the tool yourself, MeetRecord and Fireflies.ai would be the one to go for.
E) If you need an enterprise-grade solution
- MeetRecord offers better ROI with unlimited usage. Gong is a good alternative from brand perspective.
Frequently Asked Questions
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Gong faces competition from solutions like MeetRecord, Chorus, and Wingman. All these platforms provide conversation intelligence, but MeetRecord goes beyond that, offering revenue intelligence features that analyze calls, identify growth opportunities, and equip teams with actionable insights to increase pipeline velocity and close rates.
Any platform that captures and analyzes sales conversations to drive team performance is similar to Gong. MeetRecord, as a revenue intelligence solution, not only transcribes and analyzes call data but also integrates insights across your CRM and other tools to deliver deeper visibility into the entire sales process.
They serve different purposes. Salesforce is a CRM for managing contacts, deals, and pipelines, while Gong is a sales intelligence solution analyzing calls and emails. MeetRecord takes it a step further as a Revenue Intelligence solution, integrating seamlessly with Salesforce to deliver deeper analytics, pipeline insights, sales forecasting and data-driven guidance to drive drive revenue across the entire sales cycle.
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